FREQUENTLY ASKED QUESTIONS ABOUT CAR HIRE SERVICE IN MARBELLA

Yes. If you need a car today, just ask us. We have vehicles ready to go with immediate collection. Call us and we’ll sort it out straight away.

Once you’ve completed your request, you’ll receive a confirmation email within the next few hours. If you don’t see it, check your spam folder or contact us directly and we’ll send it again.

Sometimes emails can end up in your promotions or spam folder. If you can’t find anything, simply call us or message us on WhatsApp and we’ll confirm it instantly.

No advance payment is required. Payment is made when you collect the car, and you can pay by card at our office or during delivery.

Yes. You can modify or cancel subject to availability. If you chose the Guarantee Plus option, you’ll have flexible cancellation up to 2 hours before at no extra cost.

No problem. If you give us your flight number, we’ll monitor it and wait up to 5 hours after your scheduled arrival time, with no surcharge or penalty.

The minimum age is 25 years and the maximum is 80 years. Additionally, all drivers must have at least 2 years’ experience with their driving licence.

Yes, you can include another driver without any problem, provided they meet the same age and experience requirements. We’ll just need their documentation when formalising the contract. This service is included at no extra cost.

Vehicle use is permitted within Andalusia and Gibraltar. Driving outside this area or travelling abroad is not permitted without prior authorisation.

It includes VAT, comprehensive insurance with no excess, 24/7 roadside assistance, additional driver and child seats if you need them. No deposits or card blocks. You only pay what you see when booking.

Yes, all our cars have unlimited mileage. Only for commercial vehicles or vans do different conditions apply, which we’ll explain when you book.

Yes, you can travel with your pet provided the car is returned in good condition and clean. If there are any remains or damage, we might apply an extra cleaning charge.

If we receive a fine notification, we’re obliged to identify the driver to the authorities, as required by law. We don’t charge you any additional fee for this administrative process.

At María Zambrano station, we’ll wait for you by the exit lifts with a visible sign. At Gibraltar Airport, delivery takes place at FOCONA Public Car Park, just a 2-minute walk from the terminal.

Call us directly on the number shown in your contract. Our operational team attends both during business hours and in emergency cases.

Yes. We offer personalised delivery to hotels, villas or private residences in Marbella, Puerto Banús, San Pedro, Estepona or even Sotogrande. Please check availability and conditions in advance.

Yes, you can return it at different locations such as Málaga Airport, the train station, or even at your accommodation within our coverage area.

We’ll explain the exact point clearly when we deliver the car to you. In most cases, the return takes place at the same point where it was delivered.

Yes, from 8:00 PM onwards a supplement for out-of-hours service may apply. We’ll explain this transparently before confirming your booking.

Yes, we accept cash provided the amount doesn’t exceed the current legal limit. Please check with us in advance to confirm this and manage the booking correctly.

Usually a credit card in the driver’s name is used, but if you don’t have one, we can offer you alternative options by leaving a deposit as guarantee. We’ll explain the details when making the booking.

Yes. All our rental cars in Marbella include comprehensive insurance with no excess. Commercial vehicles have different conditions which we’ll explain with complete transparency.

The comprehensive insurance covers vehicle damage with no excess, but doesn’t cover lost keys, punctures, incorrect refuelling or negligence. For these situations, you can extend the coverage.

Yes. We have coverage such as Guarantee Plus, which extends protection for glass damage, tyres, lost keys or special assistance. It’s ideal if you’re looking for greater peace of mind.

It’s not necessary if you pay with a credit card. If you prefer another method, a temporary hold may be applied as guarantee, which is released when you return the car in good condition without incidents.

You have 24/7 roadside assistance included. In your contract you’ll find all the contact telephone numbers. If necessary, we’ll arrange a replacement car so you can continue your journey without complications.

You just need to call us or message us on WhatsApp. If you took out the Guarantee Plus option, you can cancel up to 2 hours before at no cost.

With Guarantee Plus, you pay nothing. If you didn’t take it out, we’ll apply the standard cancellation conditions depending on when you notify us.

Yes, provided we have alternatives available. The final price may vary if you choose a car from another category or higher range.

If you don’t inform us and more than 2 hours pass from the scheduled time, the booking will be automatically cancelled without refund.

Yes. If you cancel with notice, we’ll refund the full rental amount, deducting only the cost of Guarantee Plus if you decided to take it out.

In that case, use the accident report form you’ll find in the car’s glove compartment, completing it together with the other driver if possible. Then, contact us immediately for instructions.

Simply call us. Depending on the case, we can help you remotely or send assistance to wherever you are, whether in Marbella or anywhere on the Costa del Sol.

Yes. Our team and partners can assist you in several languages. We want you to feel supported and safe at all times, even if you don’t speak Spanish.