Frequently asked questions about car hire in Marbella

Yes. If you need a car today, just ask us. We have vehicles ready to go with immediate collection. Call us and we’ll sort it out straight away.

Once you’ve completed your request, you’ll receive a confirmation email within the next few hours. If you don’t see it, check your spam folder or contact us directly and we’ll send it again.

Sometimes emails can end up in your promotions or spam folder. If you can’t find anything, simply call us or message us on WhatsApp and we’ll confirm it instantly.

No advance payment is required. Payment is made when you collect the car, and you can pay in cash, by debit card or by Visa, Mastercard or American Express credit card at our office or during delivery.

Yes. You can change the dates at no cost, subject to availability, and cancel free of charge up to 48 hours before collection. If you chose the Guarantee Plus option, you’ll have flexible cancellation up to 1 hour before at no extra cost.

No problem. If you give us your flight number, we’ll monitor it and wait up to 5 hours after your scheduled arrival time, with no surcharge or penalty.

You can hire with us from the age of 18. If you are a young or novice driver, the Young Driver Plus is added when you choose your cover.

Yes, you can include another driver without any problem, provided they meet the same basic requirements as the main driver. We’ll just need their documentation when formalising the contract. With Premium, it is included at no extra cost.

Yes. You can drive around the Costa del Sol and Andalusia and, with Premium, travel to Gibraltar and Portugal. Just check the specific limits in your contract before you set off.

It includes VAT and Basic cover, with an excess. With Premium, a daily supplement, you also get comprehensive cover with zero excess, 24/7 roadside assistance and an additional driver at no cost. Child seats are paid per day. You pay what you see when you book.

Yes, with Premium all our cars have unlimited mileage within Andalusia, and with Basic you get 150 km a day. Only for commercial vehicles or vans do different conditions apply, which we’ll explain when you book.

Yes, you can travel with your pet, but let us know in advance so we can prepare the car, and make sure it is returned in good condition and clean. If there are any remains or damage, we might apply an extra cleaning charge.

If we receive a fine notification, we’re obliged to identify the driver to the authorities, as required by law. We don’t charge you any additional fee for this administrative process.

At María Zambrano station, we’ll wait for you by the exit lifts with a visible sign. At Gibraltar Airport, delivery takes place at FOCONA Public Car Park, just a 2-minute walk from the terminal.

Call us directly on the number shown in your contract. We are available 24/7 to sort out any issue quickly.

Yes. We offer personalised delivery to hotels, villas or private residences in Marbella, Puerto Banús, San Pedro, Estepona or even Sotogrande. Please check availability and conditions in advance.

Yes, you can return it at different locations such as Málaga Airport, the train station, or even at your accommodation within our coverage area.

We’ll explain the exact point clearly when we deliver the car to you. In most cases, the return takes place at the same point where it was delivered.

Yes, from 8:00 PM onwards a supplement for out-of-hours service may apply. We’ll explain this transparently before confirming your booking.

Yes. We accept cash, credit cards and debit cards. You pay when you collect the car, with nothing paid in advance.

It is not compulsory. We accept credit cards, debit cards and cash. With a credit card in the driver’s name you leave no deposit; with a debit card or cash you leave a temporary guarantee that you get back when you return the car. We explain the details when you book.

The price includes Basic cover, with an excess. With Premium, a daily supplement, all our rental cars in Marbella include comprehensive insurance with no excess. Commercial vehicles have different conditions which we’ll explain with complete transparency.

The standard Basic cover comes with an excess. Premium, a daily supplement, covers vehicle damage with no excess, but doesn’t cover lost keys, punctures, incorrect refuelling or negligence. For these situations, you can extend the coverage.

Yes. We have coverage such as Guarantee Plus, which extends protection for glass damage, tyres, lost keys or special assistance. It’s ideal if you’re looking for greater peace of mind.

No, as long as you pay by credit card in the driver’s name. With another payment method, an amount is held as a guarantee until you return the car undamaged and incident-free.

24/7 roadside assistance is included with Premium. In your contract you’ll find all the contact telephone numbers. If you took out the Guarantee Plus, we’ll arrange a replacement car if necessary so you can continue your journey without complications.

You just need to call us or message us on WhatsApp. If you took out the Guarantee Plus option, you can cancel up to 1 hour before at no cost.

With Guarantee Plus, you pay nothing. If you didn’t take it out, you can cancel free of charge up to 48 hours before collection.

Yes, provided we have alternatives available. The final price may vary if you choose a car from another category or higher range.

If you don’t inform us and more than 2 hours pass from the scheduled time, the booking will be automatically cancelled without refund.

Yes. If you cancel with notice, we’ll refund the full rental amount, deducting only the cost of Guarantee Plus if you decided to take it out.

In that case, use the accident report form you’ll find in the car’s glove compartment, completing it together with the other driver if possible. Then, contact us immediately for instructions.

Simply call us. Depending on the case, we can help you remotely or send assistance to wherever you are, whether in Marbella or anywhere on the Costa del Sol.

Yes. Our team and partners can assist you in several languages. We want you to feel supported and safe at all times, even if you don’t speak Spanish.